IT Service Management

IT service management ensures that IT solutions are providing maximum value and that they are meeting the needs of the business while improving the efficiency and effectiveness of the IT operations. IT Service Management allows enterprise executives and management personnel to determine the status and performance of their IT processes and identify potential problem areas.

IT Service Management Strategy

We help organizations develop their service management strategy. The strategy helps to align the IT capabilities and resources to better support the business goals and shift the focus from systems management to service management. Utilizing best practices such as the Information Technology Infrastructure Library (ITIL) and Control Objectives for IT (CobIT), we assist organizations in aligning their IT services with the needs of business.

Gap Analysis of the IT Service Management

This service helps organizations measure the effectiveness of their IT management processes and procedures, and examines the areas that would benefit from process reengineering in order to increase their effectiveness and decrease the associated risks.

IT Service Design & Implementation

Based on our considerable knowledge and practical experience, we help organizations develop selected IT Service Management processes such as Incident Management, Problem Management, Event Management, Change Management, Configuration Management, Service Level Management, Capacity Management, Release & Deployment Management.